Armoured Physiotherapy – Patient Terms & Conditions

Version: 1.1
Effective Date: August 2026
Review Date: August 2027

These Terms and Conditions are designed to be fair, transparent, and consistent with UK consumer rights while reflecting best practice within UK private healthcare.

Contents

1. Definitions
2. Website Owner, Offering and Binding of Terms
3. Eligibility for Services
4. What You Can Expect
5. What Is Expected of You
6. Bookings, Cancellations, Deposits & Attendance
7. Session Bundles / Packages
8. Exceptional Circumstances & Reserved Capacity
9. Fees, Payments & Non-Payment
10. Professional Boundaries
11. Service Refusal and Safety
12. Limitation of Liability
13. Confidentiality, Data Protection & Telephone Calls
14. Adverse Effects
15. Intellectual Property
16. Force Majeure
17. Complaints Procedure
18. Governing Law
19. Severability
20. Changes to Terms
21. Entire Agreement
22. Acceptance of Terms (No Signature Required)

1. Definitions

• Session: any assessment or treatment appointment provided by Armoured Physiotherapy.
• Bundle / Pack: a group of prepaid sessions offered at a discounted rate.
• Clinician: the physiotherapist or supervised therapy assistant delivering treatment.
• Home Visit: any session delivered at your home or place of residence.
• In writing: communication via email, SMS, RCS, or WhatsApp.
• Booking: any method used to reserve an appointment, including online, phone, email, WhatsApp, or in person.

2. Website Owner, Offering and Binding of Terms

This website is owned and operated by Armoured Physiotherapy.

By booking, attending, paying for, or receiving services from Armoured Physiotherapy, you enter into a legally binding agreement governed by these Terms and Conditions.

3. Eligibility for Services

You must be at least 16 years of age and have the legal capacity to agree to treatment. Services will not be provided where prohibited by law.

4. What You Can Expect

Services are delivered by a fully qualified, insured, and experienced chartered physiotherapist.

Sessions may take place in the clinic or, where booked, in your home or another agreed location. If treatment occurs in your home or garden, you are responsible for ensuring the environment is safe and suitable.

All services begin with an initial assessment, including medical history, assessment of your condition, and agreement of treatment goals. You will be involved in all decisions regarding your treatment.

Appointments are scheduled as sessions of up to 60 minutes, depending on clinical need and session content.

If treatment is not clinically appropriate, this will be explained and alternative options suggested. The assessment fee remains payable.

Consent will always be confirmed before treatment begins. Some techniques may require partial removal of clothing; your dignity will always be respected.

For some treatments, including massage or acupuncture, consent forms may be provided in advance or available on the website to support efficient use of session time. Verbal consent will still be confirmed at the appointment.

A personalised home exercise programme may be provided. Adherence supports progress.

Treatment is evidence-informed, but no specific outcomes can be guaranteed.

Therapy assistants may support care under supervision.

Requests to change the service or treatment type associated with a booking are subject to availability, clinical appropriateness, and the discretion of Armoured Physiotherapy.

5. What Is Expected of You

You are expected to:

• read these Terms before consenting to treatment;
• arrive on time;
• provide accurate and up-to-date health information;
• follow reasonable safety and care guidance; and
• inform the clinician of any changes in health.

6. Bookings, Cancellations, Deposits & Attendance

Bookings

Appointments may be booked online, via email, phone, WhatsApp, or in person.

A booking is only confirmed once the required deposit has been received.

Where an appointment is provisionally reserved pending payment, it remains subject to availability until the required deposit is received. Where a payment deadline is provided, an unpaid provisional booking may be released if payment is not received within that timeframe.

Deposits

A non-refundable deposit of 50% is required to secure all bookings.

The deposit is deducted from the cost of the session and forms part of the booking agreement. It contributes towards the administrative and clinical resources involved in processing and reserving the booking.

Cancellations & Rearranging

• 48+ hours’ notice: the deposit remains non-refundable but may be transferred as credit towards a future appointment. Transferred deposits remain non-refundable and cannot subsequently be exchanged for cash.
• Less than 48 hours’ notice: the deposit is retained.

A deposit may normally be transferred on a maximum of two occasions. Further rearrangements may require a new deposit at the discretion of Armoured Physiotherapy.

Non-Attendance (No-Shows)

Failure to attend without notice will result in the deposit being retained.

If the appointment is part of a prepaid bundle, one session will be deducted.

Late Arrivals

If you arrive late, the session will still finish at the scheduled time and the full fee will apply.

Appointments are booked as time slots rather than billed by the minute. Minor delays on the clinician’s part may occasionally occur; the session remains chargeable as booked.

Provider Cancellation

If Armoured Physiotherapy needs to cancel an appointment for any reason, you will be offered the option to reschedule or receive a full refund of any deposit paid.

No charges will apply for appointments cancelled by the provider.

7. Session Bundles / Packages

Bundles:

• must be paid for in full at purchase;
• are non-refundable once purchased;
• may be shared with friends or family with the original purchaser’s written permission;
• do not expire, though use within 12 months is recommended; and
• will have sessions deducted if you do not attend a booked appointment.

Unused sessions retain their value as treatment sessions but are not exchangeable for cash except where expressly provided for within these Terms.

8. Exceptional Circumstances & Reserved Capacity

This section operates in addition to the standard 48-hour cancellation policy.

8.1 Illness & Safeguarding

If a patient is acutely unwell, experiencing significant physical or mental health difficulties, or where attendance would be unsafe or unreasonable, Armoured Physiotherapy may apply discretion to late cancellations or rearrangements.

In such circumstances, deposits may be transferred rather than lost. This does not create an automatic entitlement to a refund or rearrangement.

8.2 Adverse Weather

Where adverse weather conditions, including snow, ice, flooding, or severe storms, make travel unsafe or unreasonably risky, appointments may be rearranged at the discretion of Armoured Physiotherapy.

Where possible, reasonable notice should still be provided.

This does not create an automatic entitlement to reschedule or retain a deposit.

8.3 Bereavement

In the event of a patient’s death, Armoured Physiotherapy will handle any remaining prepaid sessions with sensitivity.

Where appropriate, unused sessions may be transferred to a nominated family member or refunded to the original payer at the discretion of Armoured Physiotherapy.

No administrative fees will be applied in these circumstances.

This clause operates as a limited exception to Section 7 (non-refundable bundles).

8.4 Reserved Capacity & Long-Term Block Bookings

Where a patient books and pays for regular, ongoing appointments scheduled in advance, for example multiple sessions per week over a period of time, those appointments are considered reserved clinical capacity once entered into the diary.

Reserved capacity limits the availability of appointments for other patients and requires advance planning and commitment, regardless of how far in advance sessions are scheduled.

Where a patient holds reserved capacity, the capacity window overrides the standard 48-hour cancellation policy for sessions falling within that window.

8.4.1 Standard Sessions

For patients booking one or two sessions per week, the standard 48-hour cancellation policy applies.

8.4.2 High-Volume Block Definition

For the purposes of reserved capacity, a high-volume block is defined as three or more sessions per week booked on an ongoing basis.

8.4.3 Chargeable Capacity Window

Where a long-term block is cancelled, paused, or ended early, any sessions scheduled within the next 21 days from the date of notice will remain chargeable, as this time has already been reserved and has restricted availability for other patients.

For prepaid bundles, chargeable sessions will be deducted from the remaining bundle balance.

8.4.4 Notice for High-Volume Blocks

Where a patient has a high-volume block and wishes to cancel, pause, or change three or more reserved sessions within a 7-day period, at least 7 days’ notice is required where reasonably possible.

Providing 7 days’ notice allows scheduling changes but does not remove the chargeable status of sessions already within the capacity window.

8.4.5 Short-Notice High-Volume Cancellations

Sessions cancelled with less than the notice above will normally be treated as used unless exceptional circumstances apply.

8.4.6 Ending a Long-Term Block

Where a long-term block is ended early:

• sessions already delivered remain payable;
• sessions cancelled within the chargeable capacity window or at short notice are treated as used; and
• any remaining unused sessions outside the capacity window remain subject to the non-refundable bundle terms in Section 7.

8.4.7 Exceptional Circumstances

In cases of acute illness, safeguarding concerns, hospitalisation, adverse weather, or bereavement, discretion may be applied.

Discretion is applied consistently and proportionately, based on the circumstances presented, and does not create a precedent or entitlement.

9. Fees, Payments & Non-Payment

Fees are clearly displayed online and confirmed at booking.

Payment is due at the end of each session or upfront for bundles unless otherwise agreed.

If sessions are funded by an insurer or third party, you remain responsible for any shortfall.

Invoices must be settled within 7 days. Persistent non-payment may result in suspension of services and/or recovery action.

10. Professional Boundaries

The therapist–patient relationship is strictly professional.

Communication must relate only to treatment or scheduling.

Inappropriate behaviour or boundary violations may result in immediate termination of services.

11. Service Refusal and Safety

Treatment may be paused or stopped if:

• you appear unwell;
• the environment is unsafe;
• you are under the influence of alcohol or drugs; or
• inappropriate behaviour occurs.

Any treatment time already provided remains chargeable.

12. Limitation of Liability

Armoured Physiotherapy is not liable for non-adherence to advice, unsafe home environments, or unmet expectations of treatment outcomes.

Nothing in these Terms limits liability for negligence or statutory rights.

13. Confidentiality, Data Protection & Telephone Calls

Personal data is stored and handled in accordance with UK GDPR and applicable UK data protection legislation.

Information is only shared with your consent or where legally required or otherwise permitted by applicable data protection law.

Telephone calls may be recorded for legitimate business purposes, including record-keeping, training, quality assurance, and the resolution of queries or disputes.

Further information about how personal data and telephone recordings are used, stored, shared, and retained is provided in the Armoured Physiotherapy Privacy Notice.

SMS and RCS Messaging

Armoured Physiotherapy may use SMS or RCS Business Messaging for factual patient-service communications, including replies to an enquiry you started, booking confirmations, appointment reminders, sign-in codes, deposit or payment links, and requested administrative follow-up. Messages may be delivered as RCS where supported; otherwise SMS. These messages are not a clinical or emergency advice service.

Recurring SMS/RCS appointment reminders are optional and require the separate unticked choice shown during booking. They are not a condition of booking or treatment. Up to two reminders are sent for each booking, normally one week and one day beforehand, although frequency may vary if a booking changes. Message and data rates may apply.

Reply STOP to opt out of SMS/RCS messages and HELP for help, or contact info@armouredphysiotherapy.co.uk or 01274 028960. After an opt-out, essential booking contact may be made through another appropriate channel. Delivery depends on the recipient’s device and mobile network; carriers are not liable for delayed or undelivered messages.

Patient-service messages contain no promotional material. Armoured Physiotherapy will not send promotional SMS/RCS messages unless you have separately and expressly asked to receive marketing texts, and withdrawing or refusing marketing consent will not affect your care.

14. Adverse Effects

Some treatments may cause temporary effects such as soreness, stiffness, bruising, or fatigue.

If you experience concerns after treatment, contact your clinician for guidance.

15. Intellectual Property

All written materials, exercise programmes, and website content remain the intellectual property of Robin Armour and may not be reproduced or shared without permission.

16. Force Majeure

Armoured Physiotherapy is not liable for delays or cancellations caused by events beyond reasonable control.

17. Complaints Procedure

Armoured Physiotherapy operates a written Complaints Procedure, available on request and via the website.

Complaints will be handled fairly, impartially, confidentially, and in accordance with that procedure.

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Severability

If any part of these Terms is found to be unenforceable, the remaining parts will still apply.

20. Changes to Terms

These Terms may be updated periodically.

The version in place at the time of booking applies.

Where material changes are made, existing patients may be asked to review and accept the updated Terms before making or attending future bookings.

21. Entire Agreement

These Terms constitute the entire agreement between you and Armoured Physiotherapy.

22. Acceptance of Terms (No Signature Required)

These Terms and Conditions apply whether or not they are physically signed.

By registering an account on the Armoured Physiotherapy online booking portal, booking an appointment, attending a session, making payment, or receiving services from Armoured Physiotherapy, you acknowledge that these Terms were made available to you and that you agree to be bound by them.

Armoured Physiotherapy · 3 Manor Lane, Shipley, BD18 3EA · Registered with City of Bradford Metropolitan District Council

Privacy Notice

This Privacy Notice explains how Armoured Physiotherapy uses personal information when you enquire, book, attend appointments, use the website, or communicate with the clinic.

1. Who is responsible for your data

Armoured Physiotherapy is the data controller. Contact: info@armouredphysiotherapy.co.uk, 01274 028960, 3 Manor Lane, Shipley, BD18 3EA.

2. Information we collect

• Identity and contact details such as your name, email, phone number, address, and date of birth.
• Appointment, payment, invoice, deposit, cancellation, attendance, and account information.
• Clinical information you provide before, during, or after care, including intake forms, consent forms, symptoms, relevant medical history, treatment notes, and exercise advice.
• Messages and call information from email, SMS, RCS, WhatsApp, phone, voicemail, website chat, contact forms, and Hannah-assisted workflows.
• Website and booking-system technical data such as form submissions, timestamps, booking references, manage-booking tokens, and analytics events.

3. Why we use it

We use your information to respond to enquiries, assess suitability for treatment, provide physiotherapy and related services, manage bookings and payments, send appointment information, keep accurate clinical and business records, maintain safety, and meet professional, legal, tax, and regulatory obligations.

4. Lawful bases

Depending on the activity, we rely on steps requested before entering a contract or performance of a contract, compliance with legal obligations, and legitimate interests in answering enquiries, administering the clinic, maintaining accurate records, securing the service, preventing misuse, and handling or defending claims. We balance those interests against your rights and do not use legitimate interests where your rights override them. We rely on consent for optional analytics, advertising measurement, and any optional direct marketing that requires it; you may withdraw consent at any time without affecting processing that was lawful before withdrawal.

Health information is special category data. Where it is necessary to arrange or provide health care, maintain clinical records, or support safe treatment, we rely on the health-care condition in Article 9(2)(h) UK GDPR and the corresponding UK health and social-care condition, subject to professional confidentiality and access controls.

4A. Where information comes from and what is required

Most information comes directly from you through the website, patient portal, phone, messaging, email, forms, or an appointment. We may also receive information from an authorised representative, referrer, insurer, payment or communications provider, your device or browser, or an existing clinic record. Optional analytics and advertising data is collected only after the relevant website choice.

Contact, identity, appointment, payment-status, and relevant health information may be required to answer an enquiry safely, create or manage a booking, take payment through Square, or provide care. If required information is not provided, the clinic may be unable to complete that step. Optional marketing and website-measurement choices are not required to book or receive treatment.

5. Audit logs and record changes

Changes to patient records and bookings may be logged with the field changed, previous value, new value, staff member or system source, and time of change. This helps correct mistakes, maintain clinical record integrity, and provide accountability where more than one person can update records.

6. Hannah and assisted communications

Hannah is an AI-assisted receptionist for routine booking and clinic administration. Hannah-assisted calls, messages, voicemail, and web-chat workflows may create transcripts, summaries, action notes, booking drafts, or communication records. Voicemail audio is recorded only when you choose to leave a voicemail. Optional full-call audio recording is disabled by default and, if enabled, starts only after a recording-purpose notice is played. Audio may be used for follow-up, quality review, safety, and evidence of the reception action you requested. These records are used to help manage patient communication, follow-up, call review, data-access requests, and clinic administration. Hannah is not a clinician, emergency service, or substitute for Robin's clinical judgement. Human review is used where a matter needs clinical judgement, unusual handling, complaint handling, payment review, or Robin's decision.

When an authorised staff member deliberately starts an outgoing recorded call from the authenticated Hannah/Calls screen, the clinic records and transcribes only the staff side. This includes a message the staff member leaves if the call reaches voicemail, but not the patient's speech or voicemail greeting. Audio is copied to private call-recording storage, linked to the selected patient's call record, with protected playback and deletion controls. A native phone (tel:) link or a call placed directly in the phone app is not captured.

To understand a short follow-up such as “yes please”, Hannah may consult a limited structured summary of the latest qualifying reception exchange across SMS, RCS, WhatsApp, and DMARC-aligned inbound email from a uniquely mapped trusted/verified address. The summary contains only the reception topic, stated service or time preference, and action offered—not a copied message transcript, contact details, clinical notes, or payment details. It is used only when the current and historical contact points each independently resolve to the same single patient record through trusted or verified contact points. A shared, ambiguous, unverified, differently owned, failed, unresolved, manual, transactional, malformed, or unknown communication—or inbound email that is not DMARC-aligned or not uniquely mapped to a trusted/verified address—stops continuity; Hannah does not reach behind that boundary to reuse an older exchange. Gmail replies remain staff-reviewed.

Hannah may consult this summary for no more than 24 hours or 20 turns from the start of the qualifying exchange. The summary remains personal data. Where its underlying communication record must be retained with the patient record, this limit ends reuse by Hannah; it does not mean that the audit record is deleted after 24 hours.

Hannah should not ask you for payment card details or bank details; card payments are handled by Square. You can ask for human help at any point. If you need urgent medical help, do not wait for Hannah. Use NHS 111, 999, or another appropriate urgent-care route.

Hannah does not make solely automated decisions that produce legal or similarly significant effects. It may automate routine reception steps, but uncertain identity, clinical judgement, complaints, unusual payment issues, and other restricted matters are withheld for human review. You may ask for a person to review or take over an interaction.

Hannah does not keep your name, email address, phone number, booking reference, or manage-booking credential in browser Web Storage (localStorage or sessionStorage) to recognise you later. A booking-management link hands an opaque credential to a Secure, HttpOnly, SameSite=Strict cookie scoped to booking-management APIs, then removes the credential from the address bar. It expires at the earlier of the appointment start or 30 days after issue. Returning-patient details require fresh secure verification rather than a saved device hint.

7. Who we share data with

Information may be processed by trusted providers used to run the clinic, such as booking, hosting, database, payment, accounting, email, phone, messaging, analytics, AI receptionist, transcription, and clinical administration systems. Current provider categories include Cloudflare for website and worker hosting, Supabase for database/storage, Twilio for phone/SMS/RCS/WhatsApp/voicemail, Anthropic or OpenAI where AI or transcription features are configured, ElevenLabs for AI voice output, Square for payments, email providers for transactional email, Daily for telehealth, Google services for distance checks or measurement where configured, and Meta for consented advertising measurement. Information may also be shared where required by law, professional duties, insurers, regulators, emergency services, or with your consent.

Where providers process information outside the UK, an applicable UK adequacy regulation, the UK International Data Transfer Agreement or Addendum, or another lawful safeguard is required. The clinic must retain and review the relevant provider terms and transfer evidence, and you may contact the clinic to ask about the safeguard used for a particular provider.

8. SMS and RCS messaging choices

If you choose SMS/RCS reminders or start a text conversation with the clinic, we process the mobile number, message content, timestamps, consent or opt-out state, delivery information, and the channel used. We use this information to answer the enquiry, administer the booking, send the reminders you requested, keep an accurate communication history, and investigate delivery or safety issues.

Twilio, participating mobile networks, and their technical providers receive the information needed to transmit and protect SMS or RCS messages. Armoured Physiotherapy does not sell mobile information or share phone numbers, messaging opt-in records, or messaging consent with third parties for their own marketing. Service providers may use this information only to deliver, secure, and support the clinic's communications under their contracts and applicable law.

Messages may be delivered as RCS where supported; otherwise SMS. Optional recurring reminders are normally sent one week and one day before an appointment. Message and data rates may apply. Reply STOP to opt out or HELP for help. You may also change your preference by contacting info@armouredphysiotherapy.co.uk or 01274 028960. Opting out of text messages does not affect your right to book or receive treatment.

Do not send payment-card details or unnecessary medical information by SMS or RCS. Text messaging is not monitored as an emergency service; use NHS 111, 999, or another appropriate urgent-care route when needed.

8A. WhatsApp messaging

If you start a WhatsApp conversation with the clinic, or separately choose an eligible WhatsApp service notification, the clinic processes your WhatsApp number, message content, timestamps, delivery information, consent or opt-out state, and the related booking or enquiry context. Twilio, Meta/WhatsApp, mobile networks, and their technical providers receive the information needed to deliver, secure, and support the conversation.

Within WhatsApp's customer-service window, Hannah or staff may send a relevant free-form reply to your message. Outside that window, an outbound message must use an approved template and will be sent only for the documented service purpose and where the clinic has an appropriate lawful basis and messaging permission. WhatsApp is not used for promotional messages unless you have separately asked for them. You may ask the clinic to stop WhatsApp messages at any time without affecting your treatment.

Do not send payment-card details or unnecessary medical information through WhatsApp. WhatsApp is not monitored as an emergency service; use NHS 111, 999, or another appropriate urgent-care route when needed.

9. How long we keep it

Clinical records, consent forms, appointment records, patient-linked communications, Hannah call transcripts, and related audit logs are normally kept for 8 years after the last relevant entry unless a longer period is legally required or needed to handle a dispute, safeguarding issue, insurance matter, tax/accounting duty, or regulatory issue. Enquiries that do not become patients are kept only as long as needed for administration and follow-up.

Unlinked or anonymous Hannah call transcripts are manually reviewed after 90 days. All Hannah call transcripts are reviewed at least annually for data minimisation. Reviewed voicemail, Hannah full-call, and clinician-side outbound call audio recordings are reviewed after 90 days and deleted when the transcript or action record is sufficient, unless a documented clinical, safeguarding, complaint, insurance, legal, or dispute purpose requires the audio for longer. Stale unpaid payment links are also surfaced for manual review. Deletion is manual so that clinically, legally, or financially important records are not removed accidentally.

10. Your rights

You can ask to access, correct, restrict, erase, or receive a portable copy of your personal information, and you can object to processing based on legitimate interests or to direct marketing. Where processing relies on consent, you may withdraw it at any time. Some rights may be limited where clinical, legal, tax, insurance, safeguarding, or regulatory retention duties apply. Contact info@armouredphysiotherapy.co.uk or 01274 028960 to exercise a right; the clinic may need to verify your identity before disclosing or changing a record.

If you are unhappy with how your data is handled, contact the clinic first so it can investigate. You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

11. Website measurement and cookies

Essential storage supports website security, booking continuity, and your privacy preference. A selected appointment return path containing only the service, date, time, and staff choice—without your name, contact details, patient identifier, or booking reference—may be kept on your device for up to 30 minutes so a secure patient-portal sign-in can return you to booking. A booking-management credential is exchanged from a server-invisible link fragment into a Secure, HttpOnly, SameSite=Strict cookie scoped to booking-management APIs, is removed from the address bar after exchange, and expires at the earlier of the appointment start or 30 days after issue. The first-party privacy-choice record is kept for up to 12 months so the site can remember your selection. Hannah does not persist patient identifiers, booking references, or manage-booking credentials in browser Web Storage (localStorage or sessionStorage). Google Analytics, Google Ads measurement, and the Meta Pixel are optional and denied by default; their external scripts are not loaded before the relevant choice. You may allow analytics without allowing advertising. When analytics is allowed, a first-party purchase-deduplication record containing booking transaction references may be kept on your device for up to 30 days solely to prevent duplicate measurement; it is removed if analytics consent is withdrawn. Advertising click identifiers and campaign parameters are stored only when advertising measurement has been allowed. With advertising measurement allowed, Meta receives only the generic Lead, InitiateCheckout, Schedule, or Purchase event, plus a non-negative value and GBP currency where applicable. The clinic does not send Meta a patient name, contact details, booking reference, appointment type, selected time, symptoms, clinical information, or form contents through this integration; automatic page and form-field collection is disabled. Meta may set or read advertising cookies and process device, browser, network, and event-delivery information under its own terms. You can review, withdraw, or change measurement choices at any time using Cookie settings in the website footer; withdrawing advertising consent also removes the site's first-party Meta advertising cookies where the browser permits it.

12. Updates

This notice may be updated as systems, providers, or clinic workflows change. The version published on this website is the current patient-facing notice.

Last updated: 1 September 2026

Accessibility statement

Armoured Physiotherapy wants its website and online patient services to be usable by as many people as possible. We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Using our online services

The website, online booking, secure payment page, patient portal, intake form, booking-management page and Hannah chat are designed to support keyboard navigation, visible focus, browser zoom and screen-reader announcements for important changes.

This is an ongoing accessibility programme, not a claim that every part of the service currently conforms to WCAG 2.2 AA.

Known limitations

• The drawn-signature field in the patient intake form currently needs pointer or touch input. Contact the clinic if you need an alternative way to complete the form.
• Card details are entered through Square's secure payment fields. If those fields do not work with your browser or assistive technology, contact the clinic for help with another payment route.
• A complete live assistive-technology and browser audit is still pending, including VoiceOver on Safari and 200%/400% zoom and reflow checks.

Tell us about an accessibility problem

If you cannot access information or complete a task, use the contact form and include “website accessibility” in your message, call 01274 028960, or email info@armouredphysiotherapy.co.uk. Please tell us which page or step caused difficulty and what device, browser or assistive technology you were using. Do not include unnecessary medical information.

For information about the physical clinic entrance, parking and home-visit options, see Your first visit.

How this statement was prepared

This statement was prepared on 28 August 2026 following a manual source review and static interface-contract checks. Live keyboard, zoom/reflow and VoiceOver checks remain scheduled follow-up work and are not presented as completed.

Prepared: 28 August 2026