These Terms and Conditions are designed to be fair, transparent, and consistent with UK consumer rights while reflecting best practice within UK private healthcare.
Contents
- Definitions
- Website Owner, Offering and Binding of Terms
- Eligibility for Services
- What You Can Expect
- What Is Expected of You
- Bookings, Cancellations, Deposits & Attendance
- Session Bundles / Packages
- Exceptional Circumstances & Reserved Capacity
- Fees, Payments & Non-Payment
- Professional Boundaries
- Service Refusal and Safety
- Limitation of Liability
- Confidentiality & Data Protection
- Adverse Effects
- Intellectual Property
- Force Majeure
- Governing Law
- Severability
- Changes to Terms
- Entire Agreement
- Acceptance of Terms (No Signature Required)
1. Definitions
- Session: any assessment or treatment appointment provided by Armoured Physiotherapy.
- Bundle / Pack: a group of prepaid sessions offered at a discounted rate.
- Clinician: the physiotherapist or supervised therapy assistant delivering treatment.
- Home Visit: any session delivered at your home or place of residence.
- In writing: communication via email, SMS, or WhatsApp.
- Booking: any method used to reserve an appointment (online, phone, email, WhatsApp, or in person).
2. Website Owner, Offering and Binding of Terms
This website is owned and operated by Armoured Physiotherapy. By booking, attending, paying for, or receiving services from Armoured Physiotherapy, you enter into a legally binding agreement governed by these Terms and Conditions.
3. Eligibility for Services
You must be at least 16 years of age and have the legal capacity to agree to treatment. Services will not be provided where prohibited by law.
4. What You Can Expect
Services are delivered by a fully qualified, insured, and experienced chartered physiotherapist. Sessions may take place in the clinic or, where booked, in your home or another agreed location. If treatment occurs in your home or garden, you are responsible for ensuring the environment is safe and suitable.
All services begin with an initial assessment, including medical history, assessment of your condition, and agreement of treatment goals. You will be involved in all decisions regarding your treatment. Appointments are scheduled as sessions of up to 60 minutes, depending on clinical need and session content.
If treatment is not clinically appropriate, this will be explained and alternative options suggested. The assessment fee remains payable. Consent will always be confirmed before treatment begins. Some techniques may require partial removal of clothing; your dignity will always be respected.
For some treatments (e.g., massage or acupuncture), consent forms may be provided in advance or available on the website. Verbal consent will still be confirmed at the appointment. A personalised home exercise programme may be provided. Treatment is evidence-informed but no specific outcomes can be guaranteed.
5. What Is Expected of You
You are expected to: read these Terms before consenting to treatment; arrive on time; provide accurate and up-to-date health information; follow reasonable safety and care guidance; and inform the clinician of any changes in health.
6. Bookings, Cancellations, Deposits & Attendance
Bookings: Appointments may be booked online, via email, phone, WhatsApp, or in person. A booking is only confirmed once the required deposit has been received.
Deposits: A non-refundable deposit of 50% is required to secure all bookings. This is deducted from the cost of your session and represents the time and resources reserved for your appointment.
Cancellations & Rearranging:
- 48+ hours' notice: deposit may be transferred to a new appointment
- Less than 48 hours' notice: deposit is retained
Non-Attendance (No-Shows): Failure to attend without notice will result in the deposit being retained. If the appointment is part of a prepaid bundle, one session will be deducted.
Late Arrivals: If you arrive late, the session will still finish at the scheduled time and the full fee will apply.
Provider Cancellation: If Armoured Physiotherapy needs to cancel an appointment, you will be offered the option to reschedule or receive a full refund of any deposit paid. No charges will apply for appointments cancelled by the provider.
7. Session Bundles / Packages
Bundles must be paid for in full at purchase; are non-refundable once purchased; may be shared with friends or family (with the original purchaser's written permission); do not expire, though use within 12 months is recommended; and will have sessions deducted if you do not attend a booked appointment.
8. Exceptional Circumstances & Reserved Capacity
This operates in addition to the standard 48-hour cancellation policy.
8.1 Illness & Safeguarding: Where a patient is acutely unwell or where attendance would be unsafe or unreasonable, Armoured Physiotherapy may apply discretion to late cancellations. Deposits may be transferred rather than lost. This does not create an automatic entitlement.
8.2 Adverse Weather: Where adverse weather makes travel unsafe, appointments may be rearranged at the discretion of Armoured Physiotherapy.
8.3 Bereavement: In the event of a patient's death, Armoured Physiotherapy will handle remaining prepaid sessions with sensitivity. Unused sessions may be transferred to a nominated family member or refunded at discretion, with no administrative fees applied.
8.4 Reserved Capacity & Long-Term Block Bookings: Where a patient holds three or more sessions per week on an ongoing basis, the capacity window overrides the standard 48-hour cancellation policy. Where a long-term block is cancelled, sessions scheduled within the next 21 days from the date of notice remain chargeable. At least 7 days' notice is required for high-volume block changes where reasonably possible.
9. Fees, Payments & Non-Payment
Fees are clearly displayed online and confirmed at booking. Payment is due at the end of each session or upfront for bundles unless otherwise agreed. If sessions are funded by an insurer or third party, you remain responsible for any shortfall. Invoices must be settled within 7 days. Persistent non-payment may result in suspension of services and/or recovery action.
10. Professional Boundaries
The therapist–patient relationship is strictly professional. Communication must relate only to treatment or scheduling. Inappropriate behaviour or boundary violations may result in immediate termination of services.
11. Service Refusal and Safety
Treatment may be paused or stopped if you appear unwell, the environment is unsafe, you are under the influence of alcohol or drugs, or inappropriate behaviour occurs. Any treatment time already provided remains chargeable.
12. Limitation of Liability
Armoured Physiotherapy is not liable for non-adherence to advice, unsafe home environments, or unmet expectations of treatment outcomes. Nothing in these Terms limits liability for negligence or statutory rights.
13. Confidentiality & Data Protection
Data is stored and handled in accordance with GDPR and applicable UK data protection laws. Information is only shared with your consent or where legally required.
For more detail about how personal data, clinical records, communications, and record-change audit logs are used and retained, see the Privacy Notice.
14. Adverse Effects
Some treatments may cause temporary effects such as soreness, stiffness, bruising, or fatigue. If you experience concerns after treatment, contact your clinician for guidance.
15. Intellectual Property
All written materials, exercise programmes, and website content remain the intellectual property of Robin Armour and may not be reproduced or shared without permission.
16. Force Majeure
Armoured Physiotherapy is not liable for delays or cancellations caused by events beyond reasonable control.
17. Governing Law
These Terms are governed by the laws of England and Wales.
18. Severability
If any part of these Terms is found to be unenforceable, the remaining parts will still apply.
19. Changes to Terms
These Terms may be updated periodically. The version in place at the time of booking applies.
20. Entire Agreement
These Terms constitute the entire agreement between you and Armoured Physiotherapy.
21. Acceptance of Terms (No Signature Required)
These Terms and Conditions apply whether or not they are physically signed. By registering an account on the Armoured Physiotherapy online booking portal, booking an appointment, attending a session, making payment, or receiving services from Armoured Physiotherapy, you acknowledge that these Terms were made available to you and that you agree to be bound by them.
Armoured Physiotherapy · 3 Manor Lane, Shipley, BD18 3EA · Registered with City of Bradford Metropolitan District Council